Responsible Gambling Policy
At Red Toucan we take safer gambling seriously. We want you to enjoy playing while keeping control, so we provide clear tools and guidance to help you manage time, money and activity on your account. This page explains our approach to player protection and the options available to keep play responsible and sustainable.
Player protection principles
We aim to protect customers by promoting controlled play, detecting risky behaviour, and offering straightforward ways to limit activity. We apply a risk-based approach that balances customer privacy with timely intervention when patterns suggest harm or financial strain.
Activity-control tools
You can use built-in controls to manage how you use the site. These include deposit and loss limits, session reminders, time-outs and account breaks. Limits are customer-facing and are designed to be easy to set and adjust from your account area or via live chat support.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Lowering a limit normally takes effect immediately; increasing a limit may be subject to a short waiting period for your protection. If you need help setting or changing limits, contact our live chat team.
Loss limits
Loss limits let you cap net losses over a chosen period. These are useful if you want to restrict overall spending rather than just deposits. Loss limits can be set for daily, weekly or monthly periods and are applied to your account balance and activity.
Time limits and account breaks
Use session reminders and time limits to avoid extended play. Temporary time-outs are available if you need a short break from your account. For longer breaks, you can request an extended account suspension through your account settings or by contacting support.
Self-exclusion
If you need to stop gambling for a longer period, self-exclusion is available. You can request temporary or permanent self-exclusion via your account settings or through our support team. Self-exclusion restricts access to your account and stops promotional communications while it is in place. UK customers may also consider registering with national self-exclusion services such as GAMSTOP.
Signs of problematic behaviour
- Chasing losses or increasing stakes after losses
- Regularly playing for longer than intended
- Neglecting personal or financial commitments
- Borrowing money or using essentials to fund play
- Feeling distressed, anxious or secretive about play
Tips for maintaining control
- Set realistic deposit and loss limits and stick to them
- Use session reminders and take regular breaks
- Only gamble with money you can afford to lose
- Discuss concerns with a friend or family member
- Deactivate saved payment details if needed
Professional help and support organisations
If you or someone you care about needs help, please reach out to professional services. UK organisations that offer confidential advice and support include GamCare, GambleAware and the National Gambling Helpline, and you can register for GAMSTOP to self-exclude from multiple operators. You can also contact our support team via live chat for guidance or to put controls in place on your account at RedToucan.